Do You Support any Tracking Codes?
We support not one, but two, tracking codes: Source Code, which you can access via a “sc=” query parameter, and Ref (short for Reference) Code, which you can access via a [...]
I received a check from you. How do I access information about specific donors and donations?
All of donor information is available in our “recipients” download center, which you can log into at http://recipient.democracyengine.com/ with your username and password. If you do [...]
Where can I find information about Democracy Engine for a Campaign Finance filing?
While we can not provide legal advice (only your committee’s legal counsel can do that), we do have some informal guidance, including our physical address, for recipients of funds through [...]
How often do you distribute donations to recipients?
Democracy Engine follows your instructions (as the donor) in when we distribute funds. Generally, you want your donations to get to your supported candidates or organizations as quickly as [...]
How much do you cost?
Unfortunately, there is no simple answer to this question. Democracy Engine is a very flexible platform and our pricing is determined by the services offered and can include both licensing and [...]
How can I request a refund of a donation?
Your money is your money. If you did not mean to make a contribution, discover an error, or just want your money back, please contact us and we’ll happily help you resolve the situation [...]
How do I know my money has been received by my intended recipient?
As a general rule, you should give your recipient a few days to receive the data, but you can always check with them if you want to verify that the donation has arrived like it’s supposed to. For [...]
Who are you and why is there a charge from you on my credit card statement?
Democracy Engine, LLC, provides software and services to donors, specializing in candidate and nonprofit/charitable donations. When you use our tools to make donations (or pay our fees), [...]
